Software Hosting

Current System Configuration

  • Downsizing: Moving office to smaller space
  • Existing phone system: Merlin Magix
  • 25 digital phones
  • Small inbound call center application required to support customers for technical support

Challenges

  • Existing phone system is 10+ years old and is costly to maintain
  • Existing phone system is costly to move; they want to avoid a “sunk investment”
  • Because of staff reduction, they need to be able to leverage technology to maintain high customer service levels
  • Need to reduce hard costs

Solutions

  • Install VOIP phone system at new location with the following features:
    • Voicemail-to-email
    • Easy, web-based administration
    • IP handsets: moves, adds, changes are easy
    • Automatic Call Distribution (ACD) features: call queues, queue visibility
  • Install two Internet 10 MB Internet connections: one for Internet, the other for SIP trunks
  • Provision ten SIP trunks that provide inbound 1-800 at .03/minute, long distance at .02/minute, and unlimited local calling
  • Provision twenty-five (25) Direct Inward Dials (DIDs)

Cost Analysis

Current costs $997.60:

  • PRI: $750
  • DIDs: $15
  • One POTS line: $30
  • Business DSL: $60
  • 690 minutes long distance: $34.50
  • 1,081 minutes International long distance: $108.10

Proposed costs $399.54:

  • Two Business-grade cable connections: $160
  • 25 DIDs: $25
  • 10 SIP trunks: $127.50
  • 690 minutes long distance: $13.80
  • 1,081 International long distance: $43.24
  • One POTS line: $30

Monthly Savings: $598.06
Equipment Lease: $306.68
Savings after lease: $291.38